| Shipping Details
Orders to the Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, the Channel Islands or any other country outside of the UK Mainland may be subject to an extra charge, dependant on the weight of the parcel - Customers will be contacted by e-mail first if this is the case and will be asked to confirm if they wish the order to proceed.
Our products are sent out according to the postage rate you added at purchase, but please allow up to 3 days for delivery, as the postal service is the only part or the shipping process we have no control over.
Whilst every effort is made to stock every product we list on our site, it is not always possible and sometimes events outside of our control dictate any delays.
We do not send out emails as a matter of course other than the confirmation email you receive when placing your order and any other information we feel will be of interest to you. Rest assured that we will contact you if there is a problem with your order!
Customer Support Team
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Pawmark Pet Supplies Ltd Returns Policy
At Pawmark Pet Supplies Ltd we want you to be happy with the goods you purchase from us. Our returns policy is detailed below :-
Faulty or Damaged Items
If you are returning an item because of an error on our part or because it is defective, we will be happy to either replace the product or offer a refund for the value of the goods returned upon receipt.*
*If damaged in transit customer needs to notify us by 3pm the following day.
Incorrectly Ordered
We will accept the return of any item that has been incorrectly ordered by you provided that the products returned are unopened and in a resaleable condition. Pawmark Pet Supplies Ltd will not be held responsible for the cost of postage for returned goods. All incorrect orders returned to us will be subject to a 10% restocking charge.
To return an item
To return an item, simply enclose a note giving the reason for the return, wrap the package securely and send the package to our address (see bottom of page). Please remember to enclose a copy of your invoice. Alternatively enclose your name, address, e-mail contact or daytime telephone number. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box.
Due to the competitive pricing of products offered by Pawmark Pet Supplies Ltd, we must strictly adhere to the return policy herein provided. If you require any further information regarding our returns policy please contact us.
Email : sales@pawmark.co.uk
Our address is:
Pawmark Pet Supplies Ltd,
Unit 14 Scott Business Park,
Beacon Park Road,
Plymouth,
PL2 2PB
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